6. DOCUMENTATION

In order for us to provide the best possible support and assistance to participants before, during and after their program, we request that participant informs us of any medical or psychological concerns that may present a challenge on the program.

The Director of Programs and/or Site Director/On-Site Program Coordinator will discuss any concerns they have in relation to a participant, with the Home University/school prior to departure.

All health matters are highly sensitive and confidential and will not be discussed with anyone else besides our staff members and the associate faculty leader on the program.

• 1. During a crisis, our staff will document all communication, incoming and out-going, as all of this could potentially be required by any of the parties involved, particularly legal counsel. When documenting, list date, time, type of communication (phone, email, face-to-face, letter), and a summary of what was communicated.
• 2. Post Crisis: After every crisis, the Director of Programs will collect all documented communication and include this in his post crisis report. All incidents will be reviewed: reports and responses will be assessed, and suggestions for policy/procedural changes and improvements will be discussed if necessary.